Providing Goods and Services to People with Disabilities

Casselview Golf and Country Club is committed to excellence in serving all customers including people with disabilities.

Assistive devices

We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

A regular fee will be charged to the support person for admission to Casselview Golf and Country Club when using a golf cart only.

We will notify customers of this through a notice posted on our premises.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities golf course or Club House, Casselview Golf and Country Club will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, it’s anticipated length of time, and a description of alternative facilities or services, if available.

Training

Casselview Golf and Country Club will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.

Individuals in the following positions will be trained: Pro shop manager, banquet manager and all employees directly involved with customer services.

This training will be provided to staff on their first day of work and also on then general orientation day for all personnel that will be held few weeks after operation start.

Training will include:

• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
• Casselview Golf and Country Club’s plan related to the customer service standard.
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
• What to do if a person with a disability is having difficulty in accessing Casselview Golf and Country Club’s goods and services

Staff will also be trained when changes are made to your accessible customer service plan.

Feedback process

Customers who wish to provide feedback on the way Casselview Golf and Country Club provides goods and services to people with disabilities can do it either by mail, in person, in telephone or email to the following:

Claude Leclair General Manager / Co-owner
(613) 764-4653
Casselview Golf and Country Club
844 Aurele rd., Casselman Ontario, K0A 1M0
claude@casselview.com
www.casselview.com

Customers can expect to hear back in within two weeks of reception and all consideration will be made upon suggestion. .

Notice of availability

Casselview Golf and Country Club  will notify the public that our policies are available upon request in person for a hard copy , or using our website store.

Modifications to this or other policies

Any policy of Casselview Golf and Country Club that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.