Statement of Organizational Commitment
Casselview Golf & Country Club is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration and are committed to meeting the needs of people with disabilities in a timely manner.
Casselview Golf & Country Club will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and Ontario’s accessibility laws.
Casselview Golf & Country Club is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.
Casselview Golf & Country Club understands that obligations under the AODA and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.
Casselview Golf & Country Club is committed to excellence in serving and providing goods, services, and facilities to all customers, including people with disabilities. Our accessible customer service policies are consistent with the principles of independence, dignity, integration, and equality of opportunity.
Training
Casselview Golf & Country Club is committed to training all employees, volunteers, contractors, and others who provide goods, services, or facilities on our behalf.
Training is provided to:
all persons who participate in developing the organization’s policies; and
all persons who provide goods, services, or facilities on behalf of the organization.
Training is appropriate to the duties of the individual and includes:
an overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standard;
Casselview Golf & Country Club’s accessibility policies;
how to interact and communicate with people with various types of disabilities;
how to interact with people who use assistive devices, service animals, or support persons;
how to use equipment or devices available on site that may help with providing goods, services, or facilities to people with disabilities;
what to do if a person with a disability is having difficulty accessing our goods, services, or facilities.
Training is provided as soon as practicable after hiring and whenever changes are made to this policy. Records of training are maintained, including training dates and the number of individuals trained.
Assistive Devices
People with disabilities may use their personal assistive devices when accessing the goods, services, or facilities of Casselview Golf & Country Club.
If an assistive device presents a significant and unavoidable health or safety concern, or is otherwise prohibited, Casselview Golf & Country Club will take reasonable measures to ensure the person can access our goods, services, or facilities.
Our staff are trained and familiar with assistive devices commonly used by customers with disabilities and with the accessibility features available on site, which may include accessible parking, barrier-reduced entrances, accessible washrooms, and seating accommodations.
Communication
Casselview Golf & Country Club communicates with people with disabilities in ways that take into account their disability. We will work with the individual to determine the most appropriate method of communication, which may include verbal, written, electronic, or alternative formats upon request.
Service Animals
We welcome people with disabilities and their service animals. Service animals are permitted on all areas of our premises that are open to the public and third parties.
If it is not readily apparent that an animal is a service animal, staff may request documentation from a regulated health professional confirming that the person requires the service animal for reasons related to their disability.
If service animals are prohibited by another law, we will explain the reason for the exclusion and discuss alternative ways to provide goods, services, or facilities.
Support Persons
A person with a disability who is accompanied by a support person is welcome to have that person accompany them on our premises.
A regular fee will be charged to the support person only when a golf cart is required or used. No other admission fee is charged to support persons.
Casselview Golf & Country Club will notify customers of this policy through a notice posted on our premises.
In certain cases, Casselview Golf & Country Club may require a person with a disability to be accompanied by a support person for health or safety reasons. Before making such a decision, we will:
consult with the person with a disability to understand their needs;
consider health or safety reasons based on available evidence; and
determine whether there is any other reasonable way to protect the health or safety of the person or others on the premises.
If a support person is required, any applicable admission fee will be waived.
Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities at the golf course or clubhouse, Casselview Golf & Country Club will notify customers promptly.
The notice will include:
the reason for the disruption;
the anticipated duration; and
a description of alternative facilities or services, if available.
Notices will be clearly posted on our premises and, where appropriate, communicated through our website or directly to customers.
Feedback Process
Casselview Golf & Country Club welcomes feedback on how we provide accessible customer service.
Feedback may be provided in person, by telephone, by email, or in writing to:
Justine Blouin
Director of Operations
Phone: (613) 764-4653
Address: 844 Aurèle Road, Casselman, Ontario, K0A 1M0
Email: justine@casselview.com
Website: https://casselview.com/
Customers can expect a response within two (2) weeks of receipt. All feedback will be reviewed and considered carefully.
Our feedback process is accessible, and accessible formats or communication supports are available upon request.
Notice of Availability of Documents
Casselview Golf & Country Club notifies the public that documents related to accessible customer service are available upon request.
Notices are provided:
at the clubhouse front desk; and
on our website.
Documents will be provided in accessible formats or with communication supports upon request, at no additional cost. We will consult with the individual to determine the most appropriate format or support.
Self-Service Kiosks
Casselview Golf & Country Club will consider accessibility for people with disabilities when designing, procuring, or acquiring self-service kiosks.
Information and Communications
Casselview Golf & Country Club provides information about its goods, services, and facilities in accessible formats and with communication supports upon request, in a timely manner and at no additional cost.
We will consult with the individual to determine the suitability of an accessible format or communication support. If information is unconvertible, we will provide an explanation and a summary of the information.
We notify the public about the availability of accessible formats and communication supports through our website and on-site notices.
Casselview Golf & Country Club strives to meet WCAG 2.0 Level AA website accessibility requirements, in accordance with Ontario’s accessibility laws.
Employment
Casselview Golf & Country Club notifies employees, job applicants, and the public that accommodations are available during recruitment, assessment, and hiring processes.
We consult with applicants and employees to provide suitable accommodations, notify successful applicants of accommodation policies, and provide individualized workplace emergency response information when required.
We maintain written processes for:
individual accommodation plans;
return-to-work accommodations; and
performance management, career development, and redeployment that consider accessibility needs.
Design of Public Spaces
Casselview Golf & Country Club complies with accessibility requirements when building or making major modifications to public spaces, including:
accessible parking;
service counters and waiting areas;
outdoor public eating areas; and
pathways and recreational areas where applicable.
Procedures are in place to prevent service disruptions to accessible elements of public spaces.
Changes to Existing Policies
Any policy of Casselview Golf & Country Club that does not respect and promote the principles of dignity, independence, integration, and equal opportunity for people with disabilities will be modified or removed.